We currently accept various Credit Cards, Debit Cards, Visa, MasterCard, Discover, Apple Pay, GPay, Shop Pay, and American Express for all orders. At checkout, you are also welcome to simply choose Paypal or Laybuy as your payment method.
All shipments returned to the sender are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent.
All reshipments incur handling fees plus reshipment fees that are the same as our regular shipping fees. Additional courier charges for return shipping may also apply.
Shipping prices differ for every country and region and the cost is shown to you prior to your payment on checkout.
We have warehouses for our products in the UK, Netherlands and Australia. Orders will be shipped directly to customers from our warehouse and orders made during the week are dispatched within 24 hours.
Our products are free of perfume or synthetic fragrance. However, our products contain natural fragrances as they are made from naturally derived ingredients and essential oils.
All of our products are proudly made in the UK.
We take pride in producing high-quality products. We are independently verified non-toxic and have received PETA Vegan and Cruelty-Free Certification for the skincare range.
We like our products as we like our sisterhood- nontoxic! We are proud to say that all of our products gently formulated with only natural ingredients.
All of our products are non-toxic and made from all-natural ingredients. That being said, we always recommend our customers consult with their healthcare provider to get the most comprehensive safety information about any skincare product(s) they wish to use. We recommend that you read the full ingredient list of each product to ensure your safety.
Once an order has been placed, the delivery time frame is 3-5 days in the UK and 10-14 in Australia, depending on where you live. For Europe, it is also 10-14 days, however, often, it will be delivered sooner than that.
All of our products have an expiry date of 12 months after opening. We expect each of the products to last for 4-6 weeks based on the average use.
Yes, all of our packaging is 100% recyclable!
We developed a skincare range that is delicately formulated with only natural ingredients that are gentle enough to suit all skin types. if you’re unsure about anything babe, we’d advise you to check all the ingredients of each product in the description section. In the rare event that you have a personal incompatibility with any of our products, please contact a doctor immediately.
Klarna is a payment method which allows you to buy now and pay later, a service that allows you to spread the cost of your order, with no interest and no fees.
Residents of the following countries aged 18 and over with a shipping and delivery address registered to the following countries may be able to use Klarna:
AUSTRIA, BELGIUM, FRANCE, GERMANY, ITALY, NETHERLANDS AND SPAIN
If you have any troubles paying with Klarna for your order, it could be due to one of the following reasons:
1. Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount. Please note Klarna are an independent payment provider and glowb has no influence over whether your payment with Klarna is accepted or not.
2. Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
3. You may have outstanding payments on previous Klarna statements. Once these are paid off, try placing your order with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.
4. If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.
If you order is cancelled or returned in full, as soon as we have confirmed your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
If a partial cancellation, return or adjustment is made in a unique scenario, an adjusted payment schedule will be sent to you by Klarna.